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Clinic Policy

Biolite reserves the right to refuse treatment within its professional capacity.

You will receive a confirmation call one day before your treatment, and you may confirm it via call or sms. Please arrive on time as a delay of 15 mins or more will result in an automatic cancellation.

Cancellation of treatment should be made 24 hours prior to the schedule time. Should you fail to confirm your appointment will results in automatic cancellation.

You are requested to book an appointment prior to coming in. Appointment slots are booked quickly so booking ahead of time is highly recommended (2 weeks). Walk-ins are welcome as we will try our best to accommodate you if a therapist is available however we cannot guarantee a consultation or treatment slot.

Strictly No Refunds are available during and after the treatment as you will be given complete & concise information about the treatment prior to deciding to go ahead.

Credit cards, debit cards & cash are an acceptable mode of payment. Cheques, personal or company are not acceptable. Payment must be made in full at the end of each session. Credit is not acceptable.

Biolite does not guarantee results of treatments carried out as the outcome is dependent on many variables including hormonal changes and clients individual response to healing .please be sure to provide the practitioner with as much information about your medical history for more favorable prognosis.

You will be requested to provide a copy of your ID for the medical records.

Client records remain the property of Biolite Aesthetic clinic as we guard our clients’ details with the highest security. No part of the client information is shared with any other clinic or individuals. We will use your email address to send out the monthly newsletter and your mobile number for a monthly offers sms. If you prefer not to receive either please inform the management.

We strive to provide our clients with the best service possible & if we have failed to do so please send an email with the details of your complaint. We will acknowledge your email within 2 days & respond to you within 7 days of receiving a written complaint. Please do feel free to leave feedback of your experience at Biolite on the feedback forms provided at the reception desk, or on our website & facebook.