Patient Resources

Terms and Conditions

Appointments and Cancellations

Appointments are at your request and require AED 367.5 non-refundable consultation fee for new patients in order to secure an appointment; the fee is redeemable against treatment. If you are unable to attend appointments, we require a minimum of 48 hours’ notice, in order to reassign your appointment time to another patient. Missed appointments or failure to give the required notice will result in AED 367.5 cancellation fee being charged. You can make the payment via the payment link sent from the clinic. AED 525 security deposit payment is required in advance to secure an appointment with the visiting plastic surgeon. You can make the payment via the payment link sent from the clinic.


You are requested to book an appointment prior to coming in. Appointment slots are booked quickly so booking ahead of time is highly recommended (2 weeks). Walk-ins are welcome as we will try our best to accommodate you if a doctor/ therapist is available however we cannot guarantee a consultation or treatment slot. 


Strictly No Refunds are available during and after the treatment as you will be given complete & concise information about the treatment prior to deciding to go ahead.


Credit cards, debit cards & cash are acceptable modes of payment. For cards like the Amex, a surcharge of 3.95 % is applicable. Cheques, personal or company are not acceptable. Payment must be made in full at the end of each session.  Credit is not acceptable. Payments can be made in installments with packages of a maximum of two installments.


We do not have direct billing with payers however we do provide documentation for reimbursement purposes at the time of billing.

Cancellation Policy

Cancellation of treatment should be made 24 hours prior to the scheduled time. Failing to confirm your appointment will result in automatic cancellation.


Biolite does not guarantee results of treatments carried out as the outcome is dependent on many variables including hormonal changes and clients’ individual responses to healing. please be sure to provide the practitioner with as much information about your medical history for a more favorable prognosis.


You will be requested to provide a copy of your ID for the medical records as mandated by the regulatory bodies in the UAE.


Client records remain the property of Biolite Aesthetic clinic as we guard our clients’ details with the highest security. No part of the client information is shared with any other clinic or individuals. We will use your email address to send out the monthly newsletter and your mobile number for a monthly offers SMS. If you prefer not to receive either please inform the management.

Complaint Policy

We strive to provide our clients with the best service possible & if we have failed to do so please send an email with the details of your complaint. We will acknowledge your email within 2 days & respond to you within 7 days of receiving a written complaint. Please do feel free to leave feedback on your experience at Biolite on our website. 


You are required to give written consent to treatment. You may withdraw that consent at any point or terminate your treatment verbally.

Patient Rights

  • You have the right to ask us not to process your personal information.  Should you withdraw consent for the processing of personal data from your treatment records, we will be unable to continue to provide prescriptive treatments.
  • You have the right to ask us not to process your personal information for marketing purposes. We will only contact you for marketing purposes if you have elected to receive marketing text messages or emails. Should you wish to stop receiving marketing communications from us, you can let us know by email to
  • Our website may contain links to and from third-party websites. Biolite Aesthetic Clinic does not accept any responsibility or liability for the safety or security of personal data entered into any third party website it is linked to.

Patient Responsibilities

  • Arrive on time for the appointment, late arrival 15min or over can deem a cancellation.
  • To strictly follow post-treatment guidelines for maximum results & to avoid complications. In order to get the desired results, it is required to follow the discussed plan with the doctor/therapist.
  • To provide all full medical disclosure 
  • To ask as many questions as necessary for informed consent 
  • To ensure payment is made in the acceptable mode of currency "


We politely request not to bring your children along to your appointment with us unless they are supervised by another adult. Children will not be allowed into treatment rooms for health and safety reasons.

Before & After Images

Pictures are taken at every appointment to chart patient progress. These will not be displayed publicly or on social media unless we have written consent from the patient. 

Privacy Policy

At Biolite Aesthetic Clinic, we understand the importance of ensuring that the personal information entrusted to us is protected and respected at all times. All personal data is handled in accordance with the Data Protection Guidelines.

This privacy policy sets out the basis on which the personal information we collect from you, or that you provide to us, will be processed by Biolite Aesthetic Clinic."


We employ CCTV in the public areas of the clinic to aid the security of our staff, clients, and premises. CCTV cameras are not in use in our treatment rooms and do not have audio recording.

CCTV footage is held for a maximum of two weeks and may be requested as part of a Subject Access Request. We may at times disclose CCTV footage for the prevention or investigation of a crime, or for legal purposes including the defence of claims or complaints."


Our listed prices on our web pages, brochure, or in magazines, newspaper articles, and write-ups are a guide and subject to confirmation at the time of consultation. Prices are subject to variation without prior notice.

Skin Care Products

We regret we cannot refund any skin products for hygiene reasons.

COVID-19 Policy

We are in full compliance with the DHA policy on COVID precautions. As mandated by the DHA our facility gets sanitized on a regular basis. All staff are COVID vaccinated & are in full compliance to the PPE usage policy. The social distancing policy is strictly followed in the facility. 

Foreign Languages

Languages used in the facility are English, Arabic, Chinese & Urdu/Hindi. In the event you do not speak any of the mentioned languages we request you to preferably bring an interpreter along.

Information Exchange

Our patient records are electronic and as mandated by the DHA we follow the information exchange policy of sharing medical information via the NABIDH & Malafi systems. Due to the electronic health records consents are also taken electronically with electronic signatures. 

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